Microsoft Customer Service Ratings By Customers | 2019
Microsoft continues to tweak its tech support to deliver the
best possible service. Since our last tech support showdown, the company has
greatly expanded its video offering on its YouTube channel. Microsoft has also
improved the Virtual Assistant, enabling it to handle many of the general
questions that consumers typically ask.
And in case you want to speak
to an actual human being, Microsoft has 10 worldwide call centers, including
centers in the United States, Latin America, China, and Europe. I decided to put
Microsoft’s tech support through its paces by grabbing a Surface Go, making
calls, and pinging social media accounts. I asked several questions, including
how to disable the webcam, turn off or delay automatic Windows 10 updates,
enable Cortana, and change pen shortcuts.
As expected, no one knows
Windows 10 like Microsoft, but even they hit a few stumbling blocks along the
road.
Microsoft’s social media team
is pretty fast on the draw. I pinged the @Microsoft Helpline Number, Microsoft Customer Service Number Twitter account at
12:23 p.m.to ask how to disable the webcam on the Surface Go. I got my answer
at 1:18 p.m.(a time-lapse time of 55 minutes), pointing me to a Microsoft
Support page that not only explained the three possible shooters installed on
my device, but also how to give certain apps access or disable them completely.
The Facebook team was even faster, taking only 20 minutes to point me to a page
detailing how to change the Surface Pen’s shortcuts.
But if you’re
averse to social media interactions, Microsoft has a vast wealth of web-based
resources to tap into. The company has several YouTube channels, including one
for general Microsoft Customer Service Number called Microsoft
Help, and more targeted channels for Windows, Office 365, Xbox and Microsoft Surface. The company has greatly expanded its video offerings
on YouTube from last year, from 50 videos to more than 100. You
can also use the company’s support website, which houses a number of helpful resources, including FAQs
about your device’s most common problems.
Unfortunately,
my pen and Cortana-related questions weren’t featured in the FAQs, which meant
I had to dig a little deeper. I started searching for answers in the community
forum; it took about 10 minutes of searching, but I found answers for each of
my questions, complete with screenshots.
If you’d
rather not have to pore through Microsoft’s extensive forum, you can hit the
Contact Us button, which will summon the Virtual Assistant. An AI-controlled
bot, the Assistant is the last resort before you actually speak to a person.
Simply type in your problem and the bot will try to pull up the best relevant
answer.
Results did
vary, as the assistant quickly pulled up directions to enabling Cortana and
turning off automatic updates and the webcam. However, the bot stumbled on how
to set Pen shortcuts, asking me if I wanted to order new pen tips instead of
addressing my issue. Still, the assistant managed to answer most of my inquiries
correctly, which is a noticeable improvement from last year.
I brought me
pen shortcut question to Arlene from the U.S./Canada call center, who was
working the Live Chat line at 6:38 p.m. After hearing my question, she asked to
take control of the Surface Go. I gave her permission, but the first app she
wanted me to install wasn’t authorized by the Microsoft store, so we had to go
with Quick Assist. I was a little worried because she mentioned updating
drivers, but she managed to get to Settings and change my shortcut without any
updates or system restarts. The entire experience took 7 minutes and 28 seconds.
Microsoft Support Number
If you'd rather speak to a human being, there are several ways to reach
out. You can call the Microsoft support number (1-800-201-4243) or take a more
targeted approach via the Microsoft Support page. When the Virtual Assistant
can’t answer your question, it will start the process that lets you speak to a
person. You’ll get three choices: speak to a member of the community, schedule
a call or Live Chat with an Agent.
The ability to
schedule calls needs to become an industry standard, no matter what kind of
support you’re trying to reach. The three times I scheduled calls I was given
an average wait time of 5 minutes, but rarely waited more than 2 minutes before
my phone rang and I was being connected to Microsoft Support Phone Number for a reply
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